Feel supported every step with respectful, practical care.
ClearStep provides Melbourne NDIS support for self-managed and plan-managed participants, including personal care, domestic care, community access, transport, and companionship support.
Flexible Support
Tailored to your schedule
About Us
At ClearStep, we believe that every person deserves to live life on their own terms — with dignity, independence, and a genuine sense of belonging.
We are a dedicated NDIS provider offering a range of supports designed around what matters most to you. Whether it is help with the everyday essentials or getting out and enjoying life in your community, our team shows up with care, respect, and a smile.
What We Do
We provide personalised support across a range of services, including:
- Personal care & daily living — Helping you start your day with confidence, from morning routines to personal hygiene and everything in between.
- Domestic care & cleaning — Keeping your home a comfortable, safe, and welcoming space so you can focus on living.
- Community access & transport — Getting you where you need to go, whether it is appointments, errands, or simply exploring your neighbourhood.
- Social & companionship support — Because connection matters. We are here to share experiences, build friendships, and make sure no one feels alone.
Our Approach
At ClearStep, we do not believe in a one-size-fits-all approach. We take the time to get to know you — your goals, your preferences, and what makes you feel your best. Our support workers are carefully selected not just for their skills, but for their warmth, patience, and genuine passion for making a difference.
We walk alongside you, not ahead of you. Every goal is yours to pursue — we are just here to make sure you feel supported along the way.
Ready for support that feels right?
We would love to hear from you. Get in touch with our friendly team today to find out how we can support you or your loved one.
Committed to Care
Every interaction matters.
NDIS Support Services in Melbourne
Explore personalised disability support designed to help you maintain independence, build confidence, and stay connected with your community.
Domestic Care & Cleaning
Maintaining a clean, safe, and comfortable home environment so you can focus on what matters most.
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Personal Care
Respectful daily living assistance tailored to your specific routine, preferences, and needs.
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Community & Transport
Reliable transport and support to help you access appointments, shopping, and community events.
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Social & Companionship
Meaningful engagement and companionship to support your social goals and community connections.
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Domestic Care & Cleaning
At ClearStep, we help you maintain a clean, safe, and comfortable home — because where you live is the foundation of your independence and wellbeing.
Our domestic care and cleaning services are delivered under the NDIS Assistance with Daily Life support category, in line with the guidelines set by the National Disability Insurance Agency and the NDIS Quality and Safeguards Commission.
What Is NDIS Domestic Assistance?
Assistance with Daily Life is a support category in your Core Supports budget. It is for assistance or supervision of personal tasks during day-to-day life that enable the participant to live as independently as possible.
This includes help around the home where the participant is unable to undertake tasks due to their disability, such as assistance with cleaning and laundry.
At ClearStep, we deliver these supports directly in your home, tailored entirely to your individual needs and NDIS goals.
How Support Is Delivered
Support can be provided in different ways, including hands-on assistance, supervision, or skill development to enable participants to manage these tasks independently in the future.
We work with you to build a cleaning routine that suits your lifestyle, your schedule, and your goals — whether that means regular weekly visits, fortnightly cleans, or one-off deep cleans.
What We Offer
General House Cleaning
Vacuuming, mopping, dusting, wiping surfaces, removing cobwebs, and keeping your living spaces tidy and safe.
Kitchen Cleaning & Maintenance
Cleaning benchtops, stovetops, sinks, appliances, and cupboard doors. Washing up, loading and unloading the dishwasher, and keeping your kitchen hygienic.
Bathroom & Toilet Cleaning
Scrubbing and disinfecting bathrooms, showers, bathtubs, and toilets. Mopping floors and removing mould and mildew from tiles and grout.
Bedroom & Living Areas
Making and changing beds with fresh linen, organising personal spaces, vacuuming upholstery and mattresses, and tidying wardrobes with your direction.
Laundry Support
Support with washing and drying clothing, folding, organising the laundry room, ironing, and putting clothes away where disability makes these tasks difficult.
Outdoor & External Areas
Basic outdoor tasks such as sweeping paths, clearing leaves or debris, and light yard tidying where they improve safety and accessibility.
Minor Household Maintenance
Minor household tasks that help maintain a safe home environment, such as keeping pathways clear. Major repairs are not included.
Assistive Equipment Cleaning
Cleaning support rails, bathroom safety tools, and general assistive aids so equipment remains safe, comfortable, and easy to use.
Building Your Independence
The goal of daily living support is not just to have tasks done for you — it is to help you build skills and independence over time, with the right level of assistance tailored to your abilities. Our support workers will work alongside you wherever possible, encouraging confidence and capability at your own pace.
Who Is Eligible?
NDIS domestic assistance is available to NDIS participants who have funding allocated in their Core Supports budget under Assistance with Daily Life. This support is for people whose disability impacts their ability to complete household tasks safely or independently. You can be self-managed or plan-managed.
Common Questions About ClearStep NDIS Support
Helpful answers for participants and families looking for practical, respectful disability support in Melbourne.
What NDIS support services does ClearStep provide in Melbourne?
ClearStep provides domestic care and cleaning, personal care, community access and transport, and social companionship support for NDIS participants across Melbourne.
Do you support self-managed and plan-managed NDIS participants?
Yes. ClearStep supports both self-managed and plan-managed NDIS participants who are looking for practical, respectful support tailored to their goals and routines.
Can support include appointments, shopping, and social outings?
Yes. ClearStep can support community access goals such as appointments, shopping, errands, social outings, recreation, study, volunteering, and other day-to-day activities in the community.
How do I get started with ClearStep disability support?
You can contact ClearStep by phone or email to discuss your support needs, your goals, and the kind of NDIS support you are looking for in Melbourne.
Talk to us about your NDIS support needs.
Send us a message or call us directly. We are here to answer questions about our services, your goals, and the right disability support options for your NDIS plan in Melbourne.